FAQ
What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. Items must be in their original condition, with all accessories included. Certain items—such as used surveillance equipment, digital downloads, and health-related devices—are non-returnable for security and hygiene reasons.
View our full Return Policy
What payment methods do you accept?
We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover. All payments are processed securely through Shopify’s PCI-compliant payment system.
Are my payment and personal details secure?
Yes. Your data is encrypted via SSL and stored securely in compliance with PCI-DSS standards. We do not store your full payment information after checkout.
Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time.
Do you offer free shipping?
Yes! We’re offering free standard U.S. shipping on all orders for a limited time — no minimum purchase required.
How long does shipping take?
Standard delivery takes approximately 5–8 business days. Expedited options (2–4 business days) may be available at checkout, depending on your location.
Can I modify or cancel my order after placing it?
If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible at: contact@camerasecure.store Once an order is shipped, we can no longer make changes.
Can I track my order?
Absolutely. Once your order ships, you will receive a confirmation email with a tracking number and link to monitor your delivery status in real time.
Are your security devices easy to install? Are your security devices easy to install?
Yes! Our products are designed for quick, user-friendly setup. Many are wireless, battery-powered, and include instruction manuals or mobile app pairing.
What should I do if my device isn’t working?
Please check the product manual or troubleshooting guide first. If the issue persists, contact us at contact@camerasecure.store — we’ll guide you through the next steps or assist with an exchange if applicable.